System Requirements
  • • Available USB-C® port that supports DisplayPort™ alternate mode and USB™ Power Delivery 2.0 or 3.0
    Please refer to the manufacturer of your computer for more information about your device
  • • The host device must support DisplayPort™ 1.4 to achieve 4K resolution at 60 Hz, main DisplayPort™ 1.4 devices are listed as follows:
    • • Macbook Air® 13" 2019 or later
    • • Macbook Pro® 15" 2017 or later
    • • Macbook Pro® 16"
    • • iPad Pro® 11"/12" 2018 or later
    • • Surface™ Pro 7
    • • Surface™ Laptop 3

Hardware

Warranty

2 Year Limited

Host Connector

1 - USB-C® Male

Video Output

2 - HDMI™ Female

1 - DisplayPort™ Female

Power Source

Bus-powered or self-powered

Network Interface

RJ45 (Gigabit Ethernet)

Audio Supported

Yes

Ports

  • • 1 - USB-C® 10Gbps
  • • 1 - USB-C® 5Gbps with Power Delivery 3.0
  • • 2 - USB™ Type-A 10Gbps
  • • 1 - USB-C® Power Delivery 3.0
  • • 2 - 4K HDMI™
  • • 1 - DisplayPort™
  • • 1 - SD™ & microSD™ 4.0 memory card reader/writer
  • • 1 - RJ45 Gigabit Ethernet
Performance

Maximum Display Resolution

3840 x 2160

Maximum Display Refresh Rate

Windows® (MST)

3840 x 2160 @ 60 Hz

2560 x 1440 @ 120 Hz

1920 x 1080 @ 144 Hz

Maximum Data Transfer Rate

10Gbps

Displays Supported

3

Compatible Networks

10/100/1000 Mbps

Audio Channel

2.1 via HDMI™

Power

Power Delivery

Up to 100W via USB-C®

Power Consumption

≤ 650 mA

Input Current

Up to 5A

Input Voltage

Up to 20V

Output Current

Up to 4.25A

Output Voltage

Up to 20V

Physical Specifications

Color

Space Grey

Enclosure Type

Aluminum

Cable Length

7.87 in. (20 cm)

Product Height

5.8 in. (148 mm)

Product Width

2.17 in. (55 mm)

Product Depth

0.67 in. (17 mm)

Product Weight

4.36 oz (123.5g)

Storage Temperature

0 to 155°F (-17 to 68°C)

Storage Humidity

< 85% non-condensing

Operating Temperature

30 to 116°F (-1 to 41°C)

Operating Humidity

< 85% non-condensing


Special Notes

  • • A host laptop without MST support can only connect to one additional monitor
  • • The MST protocol is not currently supported by macOS® or Chrome OS™. The display output is limited to mirrored mode when connected.
  • • A 4K-capable display is required for obtaining the 3840 x 2160 resolution
  • • If connected to a USB™ 2.0 host port, or if using a USB™ 2.0 host cable, performance may be limited
  • • If connected to a DisplayPort™ 1.2 device, performance will be limited to 3840 x 2160 @ 30 Hz (Windows®)
  • • The mini dock can connect to a USB-C® port that doesn’t support Power Delivery, but it will not pass power through the connected device
  • • If you are using high-powered USB™ devices, attach a USB-C® power adapter to the power delivery port to ensure maximum performance. To avoid disruption, do not remove the power adapter while copying files.
  • • We advise no more than one (1) bus-powered/portable external hard disk drive to be connected to the adapter at a time

Package Contents

  • • 1 - JCD397 4K60 Elite USB-C® Triple-Monitor 10Gbps Mini Dock
  • • 1 - Quick Installation Guide (QIG)
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