JCD397 4K60 Elite USB-C® Triple-Monitor 10Gbps Mini Dock

About This Product
JCD397 Support
- At j5create we strive to maintain 100% customer satisfaction and functionality, no matter what product or system you may have. We have a dedicated technical support specialists waiting to assist you and your specific needs.
  
  Call Us: 888-988-0488
  Email Us: service@j5create.com
  
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JCD397 Specifications

System Requirements

• Available USB-C® port that supports DisplayPort™ alternate mode and USB™ Power Delivery 2.0 or 3.0
Please refer to the manufacturer of your computer for more information about your device
• The host device must support DisplayPort™ 1.4 to achieve 4K resolution at 60 Hz, main DisplayPort™ 1.4 devices are listed as follows:
- • Macbook Air® 13" 2019 or later
- • Macbook Pro® 15" 2017 or later
- • Macbook Pro® 16"
- • iPad Pro® 11"/12" 2018 or later
- • Surface™ Pro 7
- • Surface™ Laptop 3

Hardware
Warranty	2 Year Limited
Host Connector	1 - USB-C® Male
Video Output	2 - HDMI™ Female 1 - DisplayPort™ Female
Power Source	Bus-powered or self-powered
Network Interface	RJ45 (Gigabit Ethernet)
Audio Supported	Yes
Ports	• 1 - USB-C® 10Gbps • 1 - USB-C® 5Gbps with Power Delivery 3.0 • 2 - USB™ Type-A 10Gbps • 1 - USB-C® Power Delivery 3.0 • 2 - 4K HDMI™ • 1 - DisplayPort™ • 1 - SD™ & microSD™ 4.0 memory card reader/writer • 1 - RJ45 Gigabit Ethernet
Performance
Maximum Display Resolution	3840 x 2160
Maximum Display Refresh Rate	Windows® (MST) 3840 x 2160 @ 60 Hz 2560 x 1440 @ 120 Hz 1920 x 1080 @ 144 Hz
Maximum Data Transfer Rate	10Gbps
Displays Supported	3
Compatible Networks	10/100/1000 Mbps
Audio Channel	2.1 via HDMI™
Power
Power Delivery	Up to 100W via USB-C®
Power Consumption	≤ 650 mA
Input Current	Up to 5A
Input Voltage	Up to 20V
Output Current	Up to 4.25A
Output Voltage	Up to 20V
Physical Specifications
Color	Space Grey
Enclosure Type	Aluminum
Cable Length	7.87 in. (20 cm)
Product Height	5.8 in. (148 mm)
Product Width	2.17 in. (55 mm)
Product Depth	0.67 in. (17 mm)
Product Weight	4.36 oz (123.5g)
Storage Temperature	0 to 155°F (-17 to 68°C)
Storage Humidity	< 85% non-condensing
Operating Temperature	30 to 116°F (-1 to 41°C)
Operating Humidity	< 85% non-condensing

Special Notes

• A host laptop without MST support can only connect to one additional monitor
• The MST protocol is not currently supported by macOS® or Chrome OS™. The display output is limited to mirrored mode when connected.
• A 4K-capable display is required for obtaining the 3840 x 2160 resolution
• If connected to a USB™ 2.0 host port, or if using a USB™ 2.0 host cable, performance may be limited
• If connected to a DisplayPort™ 1.2 device, performance will be limited to 3840 x 2160 @ 30 Hz (Windows®)
• The mini dock can connect to a USB-C® port that doesn’t support Power Delivery, but it will not pass power through the connected device
• If you are using high-powered USB™ devices, attach a USB-C® power adapter to the power delivery port to ensure maximum performance. To avoid disruption, do not remove the power adapter while copying files.
• We advise no more than one (1) bus-powered/portable external hard disk drive to be connected to the adapter at a time

Package Contents

• 1 - JCD397 4K60 Elite USB-C® Triple-Monitor 10Gbps Mini Dock
• 1 - Quick Installation Guide (QIG)

11-in-1 Functions

All the connections you need for maximum productivity

4K HDMI™ Output

Mirror or extend your screen and directly output resolutions up to 4K UHD @ 60 Hz

Triple 4K Display Support

Create a dual or triple 4K workstation with two HDMI™ and a DisplayPort™ output on compatible USB-C® laptops with DisplayPort™ 1.4 and Multi-Stream Transport (MST)